Shipping & Delivery
We endeavour to ship your completed order within one business day as long as the stock is available at our warehouse. Should this not be possible, we will ensure to contact you to advise you of when your order can be fulfilled. As we utilise a number of shipping methods, with varying delivery times.
Please contact us at email@example.com if you have any questions.
Signature on Delivery
We require a signature on delivery. Goods will not be left outside a premise without a signature for security reasons, unless by express request from you. Please ensure your delivery address is attended during business hours, however alternative arrangements can be made on request. If you request us to deliver to an unattended address, you agree to assume all responsibility for loss or theft.
Oversized or bulky items
Oversized or bulky goods may incur additional freight charges. You will be contacted for approval before dispatch. If you do not approve of the additional delivery charge and do not want to go ahead, just cancel your order.
Special freight arrangements
We value our regular customers. Special freight arrangements can be designed to ensure you save money and receive fast, accurate deliveries every time. To chat about your special requirements get in touch with us today.
Delivery to a post office box
We are able to deliver items via Express Post within Australia or other Australia Post services to a PO Box, with a signature required for collection. Couriers cannot deliver to post boxes and our delivery is not complete until we get a ‘proof of delivery’. That includes name, date, time and signature. Please contact us to discuss any special requirements you might have.
Export outside Australia
Yes, but the items we export are limited and the places we deliver are limited. Please contact us at firstname.lastname@example.org to discuss.